FAQs
Ratio

Ratio is a homescreen app, and our way of sharing our custom BllocOS experience to other phones.

You can download the Ratio homescreen on your Android, and try it out for free for 7 days, directly from the Google Play Store here. All you need is Android 8.1 or above.

In Ratio, our Android app, you go through onboarding when using Ratio for the first time. To see them again, please go to Ratio Settings > General > Onboarding and Ratio Settings > Conversations > Onboarding.

For in depth guides for both Ratio and Ratio Studio, please check out our HowTo guide.

We are revamping this feature in Ratio v5, and if you use the Ratio Tool, the permission will not be enabled. Thanks for your understanding - it will be even better when it's back!

We are no longer inviting new Ratio users for the beta version of BllocDesk at the moment. Thanks for your understanding.

For detailed guides and extensive FAQs about Ratio and Ratio Studio, please check out our HowTo guide.

No.

Membership is not required when using it on the Z18. It is only needed for other Android devices.

If you purchased a Z18 directly from us in our early days (and did not return it for a full refund), we would like to give you a lifetime Ratio membership with a code to use in the Play Store. For instructions on how to redeem it, please see here.

community.blloc.com

Please follow the 'Sign up' link on the homepage.

Please join the community page through here.

Privacy

You can check out our Privacy Policy here. The page is in German as this is our jurisdiction.

For more frequently asked privacy questions in English, and how it relates to the Z18, Ratio and BllocDesk, please see below or check out the Z18 Wiki and/or Ratio HowTo Guide.

No.

None of your personal data is collected from and sent to Blloc from using your Z18, Ratio, or BllocDesk. We value privacy and believe that all your personal data belongs to you.

Yes.

For the Z18 and Ratio we’re using Mixpanel and Sentry to anonymously analyze basic usage events. This is to help us build a better product.

Events do not contain any personal data, are encrypted via https, and cannot be attributed or traced back to any individual. For example, we analyse the number of active users, crashes and errors on a particular day.

Ratio now also includes a Facebook integration to help us improve on marketing, and Firebase Analytics which is used for our Ratio Referrals Program.

Yes and no.

BllocDesk contains none and the Z18 is delivered free of Google services.

With Ratio, since we introduced Universal Search a Google search API is now included, and since we started our Ratio Referrals Program, Google Firebase Analytics is used to facilitate it. However you do not need to use a device with Google Play Services to use Ratio. For example you can use it on a Z18 that has no Google Services.

Please also note that as we transition to Ratio Membership, you will only be able to join via Google Play Store. Read more about our decision for membership here.

►As the Z18 is rooted and delivered free of Google services, system root access is required. Only Blloc apps have root access. All other permissions are shown to you during setup, and you can decline or revoke them at any time. Just to BllocMode > Blloc Settings > General > (in v3.2.4+)..

►Ratio will only ask you for the permissions it crucially needs to function as your home launcher. Different features require different sets of permissions, and you will be shown what each one does during installation which you can decline or revoke if you wish. To review your Ratio permissions, just to Ratio Settings > General > Permissions Manager.

►Ratio Tool requires access to your computer disk for installation, and phone to enable ADB permissions.

►BllocDesk(now temporarily unavailable) requires access to your computer disk for installation, and WiFi for pairing with your Z18 or device with Ratio.

Z18 - OS Updates & Tech Specs

No.

Membership is not required when using it on the Z18. It is only needed for other Android devices.

If you purchased a Z18 directly from us in our early days (and did not return it for a full refund), we would like to give you a lifetime Ratio membership with a code to use in the Play Store. For instructions on how to redeem it, please see here.

Blloc OS updates are planned to run until December 2021, and security updates will run until December 2022. Details for OS updates, and all things Z18 can be found in the Z18 Wiki.

Yes, please check out the Z18 Wiki for detailed guides and FAQs.

  • Chipset - Helio P23
  • Processor - 2.0GHz octa-core
  • Ram Memory - 4GB
  • Storage Memory - 64GB
  • Battery - 3000mAhSIM
  • Dual active Nano SIMs or 1 Nano SIM & microSD card
  • Display - 5.8" FHD LCD, 480dpi
  • Charging - USB-C, fast charging
  • GNSS - Beidou, Galileo, Glonass, GPS
  • Back camera - Single Sony IMX258, 13MP
  • Front camera - Single 8MP
  • Audio Output - 3.5mm Jack
  • Phone Dimensions: H147.8 x W72.5 x D7.7mm, and weighs 173g.
  • Screen Dimensions: 5.8'' FHD+ at 2280x1080 pixels

We are currently not inviting new users for the beta version of BllocDesk at the moment. Thanks for your understanding.

Z18 - Replacements & Shipping

To claim your replacement, please email us at [email protected] so we can confirm your BllocProtect status, and give you the return instructions.

We ship to countries in the EU, as well as Switzerland, Norway and the United Kingdom & Northern Ireland.

Please expect to receive your phone or case within 4-6 working days, however due to strict border controls across Europe and due to Brexit, delivery to some countries may take longer.

Although border restrictions within Europe do not apply to the movement of goods, delays may occur due to general checks. In some local regions there might also be local delivery exceptions.

All delivery updates and options will be shown to you in your tracking link.

Yes, we still are! However please note that with the new rules, you may be charged extra taxes or custom duties before delivery. Blloc will not be able to cover any extra import costs.

No, Blloc does not cover any of these fees. Users in Norway, Switzerland and now recently the UK, may be charged import duties.